Live Chat Support
$600
/month
Seed
All plans require a one-time $99 Onboarding/Training fee and a $39.99 Setup Fee
- Volume: 50 chats per month
- Rate: $12.00 per chat
- Overage: $12.00 per additional chat
- Benefits:
- Standard response time (initial engagement within 5 minutes)
- Basic chat scripts
- Monthly volume and duration reports
- Coverage: Monday-Friday 9 AM-4 PM EST
- Basic customer satisfaction measurement
- 30-day chat history retention
$1,000
/month
Essential
All plans require a one-time $99 Onboarding/Training fee and a $39.99 Setup Fee
- Volume: 100 chats per month
- Rate: $10.00 per chat
- Overage: $12.00 per additional chat
- Benefits:
- Standard response time (initial engagement within 3 minutes)
- Basic chat scripts and knowledge base access
- Weekly volume and duration reports
- Standard business hours coverage
- Basic customer satisfaction measurement
- 30-day chat history retention
$1,350
/month
Growth
All plans require a one-time $99 Onboarding/Training fee and a $39.99 Setup Fee
- Volume: 150 chats per month
- Rate: $9.00 per chat
- Overage: $12.00 per additional chat
- Benefits:
- Enhanced response time (initial engagement within 2 minutes)
- Customizable chat scripts and templated responses
- Weekly performance analytics (duration, resolution rates, category breakdown)
- Chat transcript access for 60 days
- Custom satisfaction surveys
- Basic chat sentiment tracking
- Standard business hours coverage
$1,600
/month
Signature
All plans require a one-time $99 Onboarding/Training fee and a $39.99 Setup Fee
- Volume: 200 chats per month
- Rate: $8.00 per chat
- Overage: $10.00 per additional chat
- Benefits:
- Priority response time (initial engagement within 90 seconds)
- Advanced chat scripts with conditional logic
- Custom chat workflows and escalation paths
- Comprehensive analytics dashboard with monthly trend analysis
- Standard business hours coverage
- Chat transcript access for 90 days
- Quality assurance reviews (4 per month)
$1,950
/month
Pinnacle
All plans require a one-time $99 Onboarding/Training fee and a $39.99 Setup Fee
- Volume: 300 chats per month
- Rate: $6.50 per chat
- Overage: $10.00 per additional chat
- Benefits:
- VIP response time (initial engagement within 60 seconds)
- Fully customized chat experience with branded elements
- Dedicated chat specialists familiar with your business
- Real-time performance dashboard with custom KPIs
- Chat transcript access for 180 days
- Comprehensive quality assurance program (8 reviews per month)
- Bi-Weekly strategy sessions with account management
- Advanced routing and prioritization capabilities
- Standard business hours coverage